FAQ
When can I expect to receive my order?
If you choose Tracked 48 or receieve free shipping on orders over £50 at checkout you will receive your order within 3-4 working days.
Orders sent tracked 24 will be posted within 2-3 working days.
For orders placed after 12pm on friday through to Sunday they will be shipped on the following Monday. If we are unable to fulfil your order for any reason we will notify you as soon as possible.
Optics orders are dispatched direct from our supplier and can be expected by Next day delivery for those with £8.50 carriage. Orders with £4.95 carriage will be dleivered within 2-3 workign days. Orders placed Friday to Sunday will be shipped the following Monday.
Teemill t-shirt orders delivery is within 5-10 working days.
What should I do if my order isn't delivered?
If your order hasn’t been delivered within the time frame listed above, please contact our online team by email shop@wwt.org.uk.
What should I do if an item is missing from my order?
If an item is missing from your order, please contact our online team by email shop@wwt.org.uk.
Please let us know exactly what’s wrong with your order. Remember to include your order number and full name as this will help us speed up the search for your order details.
Our returns policy
If you have bought something from the online shop and would like to return it, please email ou ronline shop team at shop@wwt.org.uk and we will provide a returns label for you. The item must be returned in its original condition with all packaging intact.
The online team will be able to process refunds in line with our standard policy. Please review our terms and conditions.
We will do our best to ensure prompt refund payment, but there may be a delay, so we ask for your understanding.
By original condition, we mean unused and in its original packaging with labels.
This policy is in addition to your statutory rights and Consumer Rights. To read more about your consumer rights you can access the Consumer Contracts Regulations 2013 under section 9 of our Terms and Conditions.
We’re unable to accept returns for the following items:
- Products that have been personalised for you such as stationery or gifts.
- Perishable goods such as food and beverage.
- Sealed audio or video recordings that have been unsealed after you receive them.
What should I do if I've received a faulty or incorrect item in my order?
Returning a damaged, defective or incorrect item:
If the item was damaged in transit contact us at shop@wwt,org.uk and provide photographs of the damges packaging and items so we can make a claim against the carrier and we will send a replacement item to you.
If the item is defective: You have the right to return a faulty item within a reasonable period of time. Please keep any warranty information that accompanies your item as this may be needed should there be a fault.
If we sent you an item you did not order (an 'incorrect' item): please email our team shop@wwt.org.uk and we’ll cover the cost if returning the the incorrect item to us.
To ensure the safe return of your items and the correct allocation of the items against your account, please follow the guidelines below:
- Include your delivery note or receipt.
- Indicate why you’re returning the item.
- If you don’t have the delivery note, please include a piece of paper with the name of the person who purchased the items, their email address, telephone number, the order number and the reason for the return.
Returns address:
WWT Online Shop
Martin Mere Wetland Centre
Fish Lane
Burscough
Near Ormskirk
Lancashire
L40 0TA