FAQ
When can I expect to receive my order?
If you choose Tracked 48 or receieve free shipping on orders over £50 at checkout you will receive your order within 3-4 working days.
Orders sent Tracked 24 will be posted within 2-3 working days.
For orders placed after 12 noon on Friday through to Sunday, they will be shipped on the following Monday. If we are unable to fulfil your order for any reason we will notify you as soon as possible.
Optics orders are dispatched directly from our supplier and can be expected by Next day delivery for those with £8.50 carriage. Orders with £4.95 carriage will be delivered within 2-3 working days with Royal Mail. Orders placed Friday to Sunday will be shipped the following Monday.
Delivery of t-shirts made to order with Teemill is within 5-10 working days.
What should I do if my order isn't delivered?
If your order hasn’t been delivered within the time frame listed above, please contact our online team by email shop@wwt.org.uk.
What should I do if an item is missing from my order?
If an item is missing from your order, please contact our online team by email shop@wwt.org.uk.
Please let us know exactly what’s wrong with your order. Remember to include your order number and full name as this will help us speed up the search for your order details.
What should I do if I wish to cancel my order?
If you have changed your mind about keeping your purchase, please contact us in writing by sending an e-mail to shop@wwt.org.uk within 30 days. The product must be in its original condition, and a copy of the original delivery note must be enclosed so that we can identify the order. We'll exchange or refund it, as long as it meets our terms and conditions.
By original Condition, we mean: You've kept all original packaging and labels in good condition and the product can be resold at full price.
What can't be returned:
These products can only be returned if they're faulty or not as described:
- Purchases made over 30 days ago.
- Items you've opened or unsealed, other than where necessary to inspect.
- Items without the original packaging or labels.
- Items or packaging in poor condition
- Food and beverage items or live plants and other perishables that have an expiry date.
- Products that can't be returned for hygiene reasons, such as earrings and beauty products that have been opened, used or don't have their seal intact.
- Discounted or sale items.
If you return products which are outside our returns policy or if you don't have proof of purchase, we're unable to process a refund or exchange, so please retain your receipt.
What should I do if I've received the incorrect item in my order?
If we sent you an item you did not order (an 'incorrect' item): please email our team shop@wwt.org.uk and we’ll cover the cost if returning the the incorrect item to us.
What should I do if I've received a faulty item?
If your product develops a manufacturing fault within 30 days of purchase, please tell us by emailing shop@wwt.org.uk and we'll exchange or refund the item. You will need to return the item to us.
After 30 days, we'll repair or replace the product as per the terms of the Consumer Rights Act 2015.
How do I return items given as gifts?
You can return or exchange items given as gifts either in store or by contacting us at shop@wwt.org.uk and we will exchange them for items of the same or a greater value.
How do to cancel or return an order?
If you would like to cancel an order in accordance with our terms and conditions, you must contact us at shop@wwt.org.uk, providing us with details of your order to allow us to identify your purchase.
If you would like to return a product, please contact us in writing by sending an e-mail to shop@wwt.org.uk.
You may wish to keep a copy of your cancellation notification for your own records. In order to ensure the safe return of product/s we recommend that you obtain proof of posting from the post office. Please enclose a copy of the original delivery note so that we can identify the order.
We reserve the right to refuse to refund or exchange products that are returned to us that are not in a resaleable condition.