Terms and conditions

WWT Shop purchase terms

These terms, together with our privacy policy, are the Terms and Conditions on which we supply products to you from our online shop.

Please read these terms carefully before you submit your order to us. 

We may amend these from time to time, and the changes will take effect from the date we publish any amended terms. Any amended terms will not apply to orders that we have already accepted.

These terms do not apply to donations or other support, and only apply to purchases from the online shop. If you are interested in purchasing our products for business purposes, please contact us using the details below

1. Who we are and how to contact us

a) shop.wwt.org is a site operated by the Wildfowl & Wetlands Trust (WWT) and its wholly owned trading subsidiary Wildfowl & Wetlands Trust Trading Ltd (WWT Trading) (“We”). WWT is a charity registered in England and Wales under charity number 1030884 England and Wales, SC039410 Scotland and a company limited by guarantee registered in England and Wales with company number 02882729. WWT Trading is a company registered in England and Wales under number 02541350. Both WWT and WWT Trading’s registered office is Slimbridge, Glos GL2 7BT. The VAT number for both companies is 618368028.

b) You can contact us by telephoning our customer service team on 01704 891235 or by post to WWT Online Shop, Martin Mere, Fish Lane, Burscough, Lancs L40 0TA, or e-mail us at shop@wwt.org.uk

c) If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order

2. Our products

a) Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

b) Products may be unavailable. Where items are temporarily unavailable for any reason, this will be indicated on our website. Please note that we may withdraw items from sale in the event we run out of stock or for any other reason and we may do so at any time and without notice

3. Our contract with you

a) How we will accept your order. We accept your order when we email you to accept it, at which point a contract will come into existence between you and us.

b) If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

c) International orders. We aim to deliver to the countries listed on this page International Delivery Destinations

There are restrictions on some Products for some International Delivery Destinations, so please review the information on that page carefully before ordering Products.

Please also note your order may be subject to import duties and taxes, applied when the delivery reaches that destination. You will be responsible for payment of any such import duties and taxes and for complying with any laws relating to the import of your Products.

4. Price and payment

a) The price displayed on our website. The prices displayed on our website include VAT and are displayed in Pounds Sterling (£). We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 4b for what happens if we discover an error in the price of the product you order.

b) What happens if we got the price wrong. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will ask you if it is okay before we accept your order.

c) How to pay. We accept all major credit and debit cards from Visa, and MasterCard. Your card will be debited when we confirm that we have accepted your order.

d) If you think a payment is wrong please contact us promptly to let us know.

5. Delivery

a) Costs. The costs of delivery will be as displayed to you on our shop platform at checkout for all deliveries within the UK (see 3c for international orders).

b) When we will provide the products. During the order process you will receive an email confirming successful payment and a second email when your order has been dispatched.

c) We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6. If products are damaged, faulty or not as described

a) You have a legal right to return any item that does not match its description, is not fit for its intended purpose, or is not of satisfactory quality. You are entitled to a refund as explained below if you tell us this within 30 days of receiving the item, or alternatively you may request a replacement. You will need to return the item to us.

b) If you want a refund. We will refund all sums you have paid to us for that product including initial delivery charges (unless the returned item was part of a larger order, the rest of which has been accepted) together with your costs of returning the product to us, once we receive the product back and agree there is a problem with it.

c) If you want a replacement. If we have the relevant product in stock, we will supply a replacement and reimburse you with the costs of returning the product to us, once we receive the product back and agree there is a problem with it.

7. If you change your mind

a) You are entitled to cancel your order for any reason, including if you change your mind, within 14 days of receiving your product unless your product is:
i. likely to deteriorate or expire rapidly;
ii. sealed for health or hygiene purposes and has been unsealed after delivery or;
iii. has become mixed inseparably with other items after delivery.

b) If you cancel your order before it is dispatched, we will refund all sums you have paid to us for that order (including delivery charges) within 14 days of you telling us you want to cancel.

c) If you cancel your order once you have received it, please return the product to us as soon as possible and not later than 14 days of you telling us you want to cancel. You will be responsible for the costs of returning the product. We will refund the purchase price and initial delivery charges (unless the returned item was part of a larger order, the rest of which has been accepted) within 30 days of receiving the product back.

8. How to cancel or return an order

a) If you would like to cancel an order in accordance with these terms, you must contact us using the details at the top of these terms, providing us with details of your order to allow us to identify your purchase.

b) If you would like to return a product, please contact us in writing by sending an e-mail to shop@wwt.org.uk.

You may wish to keep a copy of your cancellation notification for your own records.  In order to ensure the safe return of product/s we recommend that you obtain proof of posting from the post office. Please enclose a copy of the original delivery note so that we can identify the order.

c) We reserve the right to refuse to refund or exchange products that are returned to us that are not in a resaleable condition.

9. Our rights to end the contract

We may end the contract if you do not adhere to our terms and conditions in full. We may end the contract for a product at any time by writing to you if you do not, within a reasonable time, allow us or our delivery providers to deliver the products to you. 

10. Our liability to you

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

• We only supply products for domestic and private use. You agree not to use products ordered from our website for any commercial, business or re-sale purpose and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 
• We are responsible to you for foreseeable loss or damage you suffer that is caused by our breach of these terms or our negligence. Loss or damage is foreseeable if it is obvious it will happen or if, at the time the contract was made, both we and you knew it might happen.
• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:
  i. death or personal injury caused by our negligence;
  ii.fraud or fraudulent misrepresentation;
  iii. any breach of your statutory rights under sections 9-11, 13 and 14 of the Consumer Rights Act 2015 (i.e. products must be of satisfactory quality, fit for purpose and match any description provided); or
  iv. defective products under the Consumer Protection Act 1987.

To the extent permitted by law, we and third parties connected to us hereby expressly exclude any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise.

11. Your personal information

We will use the personal information you provide to us only:
i. to supply the products to you;
ii.to process your payment for the products; 
iii. as otherwise set out in our Privacy Policy (please read this carefully); and
iv. in accordance with the Data Protection Act 2018.

12. Other important terms

a) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

The only exception to this rule is that a product warranty on a product bought by you as a gift may be transferred to the recipient of your gift.

b) If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

c) Even if we delay in enforcing any of these terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of any breach, it will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

d) Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of these terms and the products in the English courts.