Where possible, all our deliveries are fulfilled by Royal Mail and Parcelforce, we are currently only shipping to the UK. Our optics, food and drinks products are only available within the UK. 

We aim to deliver your order within 3-5 working days, from the day of dispatch. Please note orders placed over the weekend will not be shipped until Monday.
If your order hasn’t been delivered or you have any other shipping queries please contact us by emailing

Read about our packaging and how we are reducing its impact here.

UK Shipping

Our shipping costs are calculated based on your basket total. For orders under £50 shipping costs are £4.95 for Tracked 48 and £5.95 for Tracked 24, we offer free shipping for orders over £50.00*

These rates exclude optics which is free delivery on orders over £100 shipped direct from Viking Optical. Under £100 shipping costs are £8.50 sent next day with DPD and £4.50 on orders under £50. 

Please note orders placed over the weekend will not be shipped until Monday
Exceptional delivery charges - We reserve the right to vary the standard shipping on certain items which are unusually high in weight, volume or value.

*Excludes optics and some clothing lines which are shipped direct from suppliers. 

International delivery destinations - Currently suspended

International shipping is currently suspended.

We ship parcels to customers throughout the world, wherever possible. If you have any queries or concerns please Contact Us. Please allow up to 10 working days for delivery to Europe, and up to 28 working days for delivery to the rest of the world (Worldwide).

Please also note your order may be subject to import duties and taxes, applied when the delivery reaches that destination. You will be responsible for payment of any such import duties and taxes and for complying with any laws relating to the import of your Products. This will also apply to EU orders after 1st July 2021.
Any orders over 5kg in weight, please Contact Us for shipping costs.

Returns Address

If, for any reason, you need to return received goods to us (please read our Terms & Conditions), please let us know within seven working days why you wish to return the item(s) by emailing us at We will then be in touch to make suitable arrangements. Please return the package to:
WWT Online Shop
Martin Mere
Fish Lane
L40 0TA

Faulty Goods

If, for any reason, you are not satisfied with the goods you receive, please email us in the first instance, with your details and a summary of the fault to and we will contact you to make suitable arrangements to either refund the sale or replace the faulty goods.
Registered Charity number:  England & wales 1030884, Scotland SC039410
Company Registration number: 02541350

Terms and Conditions

Please follow this link to see our Terms and Conditions

Data Protection

The Wildfowl & Wetlands Trust will comply at all times with the provisions and obligations imposed by the Data Protection Act 1998. We only use your personal information in accordance with our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.