Shipping

Where possible, all our deliveries are fulfilled by Royal Mail and Parcelforce and we ship throughout the world. Our optics are only available within the UK. 
 
We aim to deliver your order within 3-5 working days, from the day of dispatch, for UK deliveries but we are experiencing some delays due to the pandemic, so it may be slightly longer. We will be keeping in contact with all organisations in the supply chain and will notify you as soon as possible, if we are unable to fulfil an order.
 
Therefore we kindly ask for your patience and understanding at this time. However, if your order hasn’t been delivered please contact us by emailing shop@wwt.org.uk

Our extended Christmas returns policy

We’ve extended our usual limit for returns just for the festive season. Any goods bought between 23 October and 24 December 2020 can be returned up until 29 January 2021, if it’s unwanted or unsuitable.

UK Shipping

Our shipping costs are calculated based on your basket total. For orders under £50 shipping costs are £4.95, we offer free shipping for orders over £50.00.

These rates exclude optics which is free delivery on orders over £100 shipped direct from Viking Optical. Under £100 shipping costs are £8.50 sent next day with DPD and £4.50 on orders under £50. 
 
Exceptional delivery charges - We reserve the right to vary the standard shipping on certain items which are unusually high in weight, volume or value.
 

International delivery destinations

We ship parcels to customers throughout the world, wherever possible. If you have any queries or concerns please Contact Us. Please allow up to 10 working days for delivery to Europe, and up to 28 working days for delivery to the rest of the world (Worldwide).
 
Any orders over 5kg in weight, please Contact Us for shipping costs.
 

Returns Address

If, for any reason, you need to return received goods to us (please read our Terms & Conditions), please let us know within seven working days why you wish to return the item(s) by emailing us at shop@wwt.org.uk. We will then be in touch to make suitable arrangements. Please return the package to:
 
WWT Online Shop
Martin Mere
Fish Lane
Burscough
Lancashire
L40 0TA
UK
 

Faulty Goods

If, for any reason, you are not satisfied with the goods you receive, please email us in the first instance, with your details and a summary of the fault to shop@wwt.org.uk and we will contact you to make suitable arrangements to either refund the sale or replace the faulty goods.
 
Registered Charity number:  England & wales 1030884, Scotland SC039410
Company Registration number: 02541350
 

Terms and Conditions

Please follow this link to see our Terms and Conditions
 

Data Protection

The Wildfowl & Wetlands Trust will comply at all times with the provisions and obligations imposed by the Data Protection Act 1998. We only use your personal information in accordance with our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.