Shipping and returns
Every purchase you make through our online shop helps us create a world where healthy wetland nature thrives and enriches lives. Thank you for your support.
Shipping
Where possible, all our deliveries are fulfilled by Royal Mail and Parcelforce, we are currently only shipping to the UK. Our optics, food and drinks products are only available within the UK.
We aim to deliver your order within 3-5 working days, from the day of dispatch. Please note orders placed over the weekend will not be shipped until Monday.
If your order hasn’t been delivered or you have any other shipping queries please contact us by emailing shop@wwt.org.uk
Read about our packaging and how we are reducing its impact here.
Last posting dates for Christmas 2024
To ensure we can get your order to you in time for the big day our last postign dates are outlined below.
| Wednesday 18 December | Royal Mail Tracked 48® |
| Thursday 19 December | Royal Mail Tracked 24® |
| Wednesday 18 December | Direct Dispatch Products including optics |
| Wednesday 18 December | Made to order t-shirts shipped by Teemill |
Optics orders placed after 22nd December will be dispatched 2nd January 2025.
UK Shipping
Our shipping costs are calculated based on your basket total. For orders under £50 shipping costs are £4.95 for Tracked 48 and £5.95 for Tracked 24, we offer free shipping for orders over £50.00*
These rates exclude optics which is free delivery on orders over £350 shipped direct from Viking Optical. Under £350 shipping costs are £8.50 sent next day with DPD and £4.50 on orders under £50.
Please note orders placed over the weekend will not be shipped until Monday
Exceptional delivery charges - We reserve the right to vary the standard shipping on certain items which are unusually high in weight, volume or value.
*Excludes optics and some clothing lines which are shipped direct from suppliers.
International delivery destinations -
We currently only ship to the UK.
Returns Address
If, for any reason, you need to return received goods to us (please read our Terms & Conditions), please let us know within seven working days why you wish to return the item(s) by emailing us at shop@wwt.org.uk. We will then be in touch to make suitable arrangements. Please return the package to:
WWT Online Shop
Martin Mere
Fish Lane
Burscough
Lancashire
L40 0TA
UK
Faulty Goods
If, for any reason, you are not satisfied with the goods you receive, please email us in the first instance, with your details and a summary of the fault to shop@wwt.org.uk and we will contact you to make suitable arrangements to either refund the sale or replace the faulty goods.
Registered Charity number: England & wales 1030884, Scotland SC039410
Company Registration number: 02541350
Terms and Conditions
Please follow this link to see our Terms and Conditions
Data Protection
The Wildfowl & Wetlands Trust will comply at all times with the provisions and obligations imposed by the Data Protection Act 1998. We only use your personal information in accordance with our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.