Our Returns Policy
WWT Returns Policy
If you change your mind
We want you to love your purchase, but if you need to return it, please return it within 30 days in its original condition with the packing slip enclosed. We'll refund or exchange it, as long as it meets our terms and conditions.
Have your order number handy and visit our Royal Mail returns portal to get your return label.
If you would like to arrange an exchange for your purchase, please contact us in writing by sending an e-mail to onlineshop@wwt.org.uk within 30 days. The product must be in its original condition, and a copy of the original delivery note must be enclosed so that we can identify the order. We'll exchange or refund it, as long as it meets our terms and conditions.
By original Condition, we mean: You've kept all original packaging and labels in good condition and the product can be resold at full price.
What can't be returned:
These products can only be returned if they're faulty or not as described:
- Purchases made over 30 days ago.
- Items you've opened or unsealed, other than where necessary to inspect.
- Items without the original packaging or labels.
- Items or packaging in poor condition
- Food and beverage items or live plants and other perishables that have an expiry date.
- Products that can't be returned for hygiene reasons, such as earrings and beauty products that have been opened, used or don't have their seal intact.
- Discounted or sale items.
If you return products which are outside our returns policy or if you don't have proof of purchase, we're unable to process a refund or exchange, so please retain your receipt.
Returning Faulty Items
If your product develops a manufacturing fault within 30 days of purchase, please tell us by emailing onlineshop@wwt.org.uk and we'll exchange or refund the item. You will need to return the item to us.
After 30 days, we'll repair or replace the product as per the terms of the Consumer Rights Act 2015.
How You'll be refunded
You'll receive a refund by the same payment method used to make your purchase. Please note that card refunds can take up to 10 working days to reach the bank or card account. For items bought with gift cards, we'll exchange them for the same or greater value, and the difference can be paid by card.
Postage is excluded from your refund.
Returning items given as gifts
You can return or exchange items given as gifts either in store or by contacting us at onlineshop@wwt.org.uk and we will exchange them for items of the same or a greater value.
How to cancel or return an order
If you would like to cancel an order in accordance with our terms and conditions, you must contact us at onlineshop@wwt.org.uk, providing us with details of your order to allow us to identify your purchase.
If you would like to return a product, please visit our Royal Mail returns portal to create your returns label and post back your items. Once received, we will process your refund as long as it meets our terms and conditions.
You may wish to keep a copy of your cancellation notification for your own records. In order to ensure the safe return of product/s we recommend that you obtain proof of posting from the post office. Please enclose a copy of the original delivery note so that we can identify the order.
We reserve the right to refuse to refund or exchange products that are returned to us that are not in a resaleable condition.
Our returns address is:
WWT Online Shop
Martin Mere
Fish Lane
Burscough
Lancashire
L40 0TA
UK
Terms and Conditions
Please follow this link to see our full Terms and Conditions